Return Policy
Welcome to Nartalo!
Return Policy
Satisfaction Guaranteed
At Nartalo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns within 30 days of delivery.
Eligibility Criteria
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that have been assembled, installed, or modified in any way are not eligible for return.
Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions for returning your item.
Refunds
Once your return is received and inspected, we will process a refund to the original form of payment. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact us to arrange the exchange. Exchanges are subject to availability, and additional charges may apply for price differences or shipping fees.
Damaged or Defective Items
In the rare event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.
Return Shipping
When returning an item, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged in transit.
Contact Us
If you have any questions or concerns about our Return Policy, please don't hesitate to contact us. Our friendly customer support team is here to assist you every step of the way.
Thank you for choosing Nartalo. We appreciate your business and strive to make your shopping experience enjoyable and stress-free!